1. What is an Order Management System (OMS)?

An Order Management System (OMS) is a software solution that helps businesses automate and manage the lifecycle of their orders from when the order is placed to when it is fulfilled. Arham’s OMS streamlines order processing, inventory management, and customer tracking, ensuring that orders are fulfilled efficiently.

2. What makes Arham OMS different from other order management systems?

Arham OMS stands out due to its:
• Multi-firm and multi-user management, allowing one user to manage multiple firms with a single account.
• Salesperson tracking and productivity monitoring, which includes features like GPS-based location tracking, route planning, and attendance punch-in/out to monitor daily tasks
• Customizable order workflows, ensuring businesses can tailor the system to their specific order processes.
• Fast and efficient order processing, including party-wise sales order entry where users can quickly pull up past order history for better decision-making.

3. How does Arham OMS help in tracking salesperson performance?

Arham OMS enables sales managers to track salesperson productivity by:
• Enforcing a route plan, ensuring that salespeople visit all assigned clients.
• Capturing attendance based on their location using GPS tracking when they punch in or out.
• Offering reports that show productive and non-productive sales visits, helping owners monitor and improve sales strategies.

4. Can I handle multiple sales channels with Arham OMS?

Yes, Arham OMS supports both offline and online sales channels, ensuring seamless order processing from multiple sources. Whether your sales come from direct visits, e-commerce, or phone orders, the OMS consolidates and manages them in one system.

5. What kind of reports can I generate with Arham OMS?

Arham OMS provides detailed reporting that includes:
• Sales summary reports to get a complete view of orders and revenue.
• Party-wise and product-wise order tracking to understand customer buying behavior.
• Salesperson performance reports, including order success rates, non-productive visits, and adherence to route plans.

6. Does Arham OMS support location-based tracking?

Yes, location-based tracking is a core feature of Arham OMS. Salespeople must enable their GPS and punch in when they start their day. This allows managers to track their location in real-time and ensure that they visit all assigned clients. It also helps in verifying attendance and productivity.

7. Can I give different access rights to users within Arham OMS?

Yes, Arham OMS offers role-based access control. You can grant users different permissions based on their roles. For example, salespeople can be restricted to viewing only certain order data, while managers have full access to edit, delete, or create records in the system.

8. What types of businesses is Arham OMS suitable for?

Arham OMS is ideal for a variety of industries, including:
• Wholesale distributors managing large inventories and customer bases.
• Retailers who need to manage online and in-store orders efficiently.
• Field sales teams, where tracking sales performance and managing orders on the go is essential.

9. Does Arham OMS integrate with other software systems?

Yes, Arham OMS integrates seamlessly with ERP systems, POS solutions, and inventory management software. This ensures that your entire order process is streamlined, from capturing orders to managing inventory and financials.

10. How can I get started with Arham OMS?

To get started, simply contact us at +91 917391 9797 or email info@arhamerp.com for a free demo and consultation. Our team will help set up the system and customize it to meet your business needs.